SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code	Course Name	Year	Semester	Theoretical	Practical	Credit	ECTS
50413METOZ-SHK0042	Crew Resource Magement (CRM)	1	Spring	2	0	2	3

Course Type :	Compulsory
Cycle:	Associate TQF-HE:5. Master`s Degree QF-EHEA:Short Cycle EQF-LLL:5. Master`s Degree
Language of Instruction:	Turkish
Prerequisities and Co-requisities:	N/A
Mode of Delivery:	Face to face
Name of Coordinator:	Dr. Öğr. Üyesi MELİKE MEHVEŞ PAMUK
Dersin Öğretim Eleman(lar)ı:	Dr. Öğr. Üyesi MELİKE MEHVEŞ PAMUK Instructor ARZU ÖZÇELİK
Dersin Kategorisi:	Programme Specific

SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives:

The purpose of Crew resource Management (CRM) training is to provide students necessary knowledge, skills and attitude to promote safety and in parallel, enhance the efficiency of flight safety by making optimum use of human resources, minimize human errors, reducing aircraft accidents and incidents.

Course Content:

By using "SHELL" which is the conceptual model of human factors in aviation, awarenes is created in students about their places as individuals within the system, they will be able use their skills in their relations with aviation, company procedures, machine, environment and other human beings, to perform their duties in the best way possible in terms of flight safety. These skills include leadership, managing people, crowd control, teamwork, personal interactions, synergy, motivation, understanding of personal differences and how to deal with them, chain of errors, anger management, body language, excessive self-confidence, stress management, physical and mental health and stress limits, professionalism, time management, communication and perception differences, fatigue, workload management, situation assessment, risk management, decision making, vigilance, drowsiness, automation, nutrition, working principles of the mind and the body, eating habits, briefing, de-briefing and feedback.

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:



Knowledge *(Described as Theoritical and/or Factual Knowledge.)*
1) Capable of doing situation management
2) Gain the ability of workforce management.
3) Know Brifing and De brifing subjects
Skills *(Describe as Cognitive and/or Practical Skills.)*
1) Have relevant theoretical knowledge about CRM
2) Know about crowd control
3) Acquire time-management skills
Competences *(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)*
1) They learn to increase flight safety with effective team communication techniques.

Weekly Course Schedule

Week	Subject	Materials Sharing *
		Related Preparation	Further Study
1)	Definition, importance, principles and purpose of CRM	Lecture notes ,videos
2)	Human factors in aviation and accident/incident investigations	Lecture notes,video
3)	Human performance and limits	Lecture notes,video
4)	Physiological aspects of human error	Lecture notes,video
5)	Existing resources of crew and crew resource management	Lecture notes,video
6)	Objectives of flight phases and behavior patterns	Lecture notes,video
7)	Definition and affects of fatique and situational awareness	Lecture notes,video
8)	Mid-term exam
9)	Workload management and chain of error	Lecture notes,video
10)	Team work, people synergy, motivation, personal understanding of personal differences and deal with them, chain of errors, coping with anger, body language, excessive self-confidence,	Lecture notes,video
11)	Stress management, health and stress including physical and mental limits, professionalism, leadership, managing people, crowd control,	Lecture notes,video
12)	SOP (Standard Operational Procedures) and vigilance	Lecture notes,video
13)	Time management, communication, perception differences, fatique, workload management, situation assesment	Lecture notes,video
14)	Risk management, decision making, vigilance, drowsiness, automation, nutrition, working principles of the mind and the body, eating habits	Lecture notes,video
15)	Briefing, de-briefing and feedback
16)	Final exam

*These fields provides students with course materials for their pre- and further study before and after the course delivered.

Level of Contribution of the Course to PLOs

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Programme Learning Outcomes	Contribution Level (from 1 to 5)
1)	Can define the basic concepts of aviation and aircraft structures/systems.
2)	Can explain the fundamental concepts of aviation and its historical development.
3)	Can use professional English in both oral and written communication within the international aviation environment.
4)	Can classify dangerous goods in accordance with relevant standards and evaluate their impacts on cabin safety.
5)	Can explain the basic principles of national and international aviation law.
6)	Can provide first aid in compliance with international regulations for health problems occurring during flights.
7)	Can establish effective communication with all crew members during flights and carry out task sharing.
8)	Can explain national and international regulations on flight, duty, and rest periods.
9)	Can anticipate operational risks and apply aviation safety procedures.
10)	Can apply the principles of behavioral sciences in passenger relations and enhance professional representation through personal care and diction.
11)	Can prepare a career development plan and adopt a lifelong learning approach.
12)	Can apply professional knowledge and skills in the workplace and gain industry experience.
13)	Can acquire the ability to communicate in a foreign language (English) at a level defined as at least A2 in the European Language Portfolio.

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Teaching and Learning Methods defined at the Programme Level	Teaching and Learning Methods Defined for the Course
Lectures
Homework
Brain Storming
Questions Answers
Individual and Group Work

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Aassessment and evaluation Methods defined at the Programme Level	Assessment and Evaluation Methods defined for the Course
Homework Evaluation

Contribution of Assesment & Evalution Activities to Final Grade of the Course

Measurement and Evaluation Methods	# of practice per semester	Level of Contribution
Quizzes	1	% 10.00
Homework Assignments	1	% 10.00
Midterms	1	% 30.00
Semester Final Exam	1	% 50.00
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
Total		% 100

SECTION V: WORKLOAD & ECTS CREDITS ALLOCATED FOR THE COURSE

WORKLOAD OF TEACHING & LEARNING ACTIVITIES
Teaching & Learning Activities	# of Activities per semester	Total Workload
Course	16	32
Laboratory
Application
Special Course Internship (Work Placement)
Field Work
Study Hours Out of Class
Presentations / Seminar
Project
Homework Assignments
Total Workload of Teaching & Learning Activities	-	32
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES
Assesment & Evaluation Activities	# of Activities per semester	Total Workload
Quizzes
Midterms
Semester Final Exam
Total Workload of Assesment & Evaluation Activities	-	0
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities)		32
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h)		3

Course Notes / Textbooks:	Ekip Kaynak Yönetimi Ders Notları
References:	Ekip Kaynak Yönetimi Ders Sunumları