| Course Objectives: |
The purpose of Crew resource Management (CRM) training is to provide students necessary knowledge, skills and attitude to promote safety and in parallel, enhance the efficiency of flight safety by making optimum use of human resources, minimize human errors, reducing aircraft accidents and incidents. |
| Course Content: |
By using "SHELL" which is the conceptual model of human factors in aviation, awarenes is created in students about their places as individuals within the system, they will be able use their skills in their relations with aviation, company procedures, machine, environment and other human beings, to perform their duties in the best way possible in terms of flight safety. These skills include leadership, managing people, crowd control, teamwork, personal interactions, synergy, motivation, understanding of personal differences and how to deal with them, chain of errors, anger management, body language, excessive self-confidence, stress management, physical and mental health and stress limits, professionalism, time management, communication and perception differences, fatigue, workload management, situation assessment, risk management, decision making, vigilance, drowsiness, automation, nutrition, working principles of the mind and the body, eating habits, briefing, de-briefing and feedback. |
Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
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| Knowledge
(Described as Theoritical and/or Factual Knowledge.)
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1) Capable of doing situation management
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2) Gain the ability of workforce management.
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3) Know Brifing and De brifing subjects
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| Skills
(Describe as Cognitive and/or Practical Skills.)
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1) Have relevant theoretical knowledge about CRM
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2) Know about crowd control
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3) Acquire time-management skills
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| Competences
(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
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1) They learn to increase flight safety with effective team communication techniques.
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| Week |
Subject |
Materials Sharing * |
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Related Preparation |
Further Study |
| 1) |
Definition, importance, principles and purpose of CRM |
Lecture notes ,videos
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| 2) |
Human factors in aviation and accident/incident investigations |
Lecture notes,video
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| 3) |
Human performance and limits |
Lecture notes,video
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| 4) |
Physiological aspects of human error |
Lecture notes,video
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| 5) |
Existing resources of crew and crew resource management |
Lecture notes,video
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| 6) |
Objectives of flight phases and behavior patterns |
Lecture notes,video
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| 7) |
Definition and affects of fatique and situational awareness |
Lecture notes,video
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| 8) |
Mid-term exam |
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| 9) |
Workload management and chain of error |
Lecture notes,video
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| 10) |
Team work, people synergy, motivation, personal understanding of personal differences and deal with them, chain of errors, coping with anger, body language, excessive self-confidence, |
Lecture notes,video
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| 11) |
Stress management, health and stress including physical and mental limits, professionalism, leadership, managing people, crowd control, |
Lecture notes,video
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| 12) |
SOP (Standard Operational Procedures) and vigilance |
Lecture notes,video
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| 13) |
Time management, communication, perception differences, fatique, workload management, situation assesment |
Lecture notes,video
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| 14) |
Risk management, decision making, vigilance, drowsiness, automation, nutrition, working principles of the mind and the body, eating habits |
Lecture notes,video
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| 15) |
Briefing, de-briefing and feedback |
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| 16) |
Final exam |
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Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
| 1) |
Ability to work in a planned and disciplined manner, time management, problem solving and proactive thinking and acting skills and may have the skills of team work , empathy and listening. |
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| 1) |
Implementation of necessary safety and security measures and provision of passenger comfort in passenger transport aircraft. Maybe able to explain both basic, theorical and practical knowledge about national and international civil aviation. |
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| 2) |
May be able to acquire the ability to use theoretical and practical knowledge in the fields of Civil Aviation, Transportation Management, Cabin Services and other social sciences. May be able to responsibilitiy in a team and have the ability to take part in team work . |
5 |
| 3) |
May be able to have general information about airport ground handling operations.May be to do both check - in and bording . |
3 |
| 4) |
May be able to communicate effectively with experts and non-experts within the aviation industry. M ay be to apply the knowledge learned in businnes life for a semester , May be to follow literature and progresses about Air Transport closely . |
4 |
| 5) |
May be able to acquire the competencies defined as the institutional outcomes of Beykoz University on the basic level, inline with the expectations of business world and the society. May be to show entrepeneurial about passenger services in terminal buildings. |
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| 6) |
May be able to determine vocational and personal learning requirements and to have sustainable development by using life long learning possibilities. An may be able to understand passenger service processes from beginning to end and implement them at the airport and on board . |
4 |
| 7) |
May be able to have the ability of applying the theorical knowledge about customer relations and communication. |
4 |
| 8) |
May be able to lead people under his/her responsiblity for determining and providing their personal learning reqirements and for their career development. |
3 |
| 9) |
May be able to explain projects, opinions and solution offers of the problems that are performed about the Aviation to the experts and nonexperts by using written, verbal and visual communication instruments. |
4 |
| 10) |
May be able to follow information on the area and communicate with the colleagues by using a foreign language (English) minimum on A2 level of European Language Portfolio. |
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| 11) |
May be able to use mother language on the C1 level of European Language Portfolio. |
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| 12) |
May be able to participate and support projects and activities for the social enviroment with the social responsibility awareness. |
3 |
| 13) |
May be able to apply occupational health and safety, environmental protection, quality and continous improvement processes that are considered necessary for Civil Aviation Cabin Crew Service. |
3 |
| 14) |
May be able to have enough awareness on the subjects of universalism of social rights, social justice, and cultural values, and to respect the cultural differences. |
5 |
| 15) |
May have the knowledge about national and international civil aviation authorities. |
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| WORKLOAD OF TEACHING & LEARNING ACTIVITIES |
| Teaching & Learning Activities |
# of Activities per semester |
Total Workload |
| Course |
16 |
32 |
| Laboratory |
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| Application |
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| Special Course Internship (Work Placement) |
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| Field Work |
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| Study Hours Out of Class |
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| Presentations / Seminar |
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| Project |
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| Homework Assignments |
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| Total Workload of Teaching & Learning Activities |
- |
32 |
| WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES |
| Assesment & Evaluation Activities |
# of Activities per semester |
Total Workload |
| Quizzes |
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| Midterms |
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| Semester Final Exam |
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| Total Workload of Assesment & Evaluation Activities |
- |
0 |
| TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities) |
32 |
| ECTS CREDITS OF THE COURSE (Total Workload/25.5 h) |
3 |