SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code Course Name Year Semester Theoretical Practical Credit ECTS
50413METOZ-SHK0042 Crew Resource Magement (CRM) 1 Spring 2 0 2 3
Course Type : Compulsory
Cycle: Associate      TQF-HE:5. Master`s Degree      QF-EHEA:Short Cycle      EQF-LLL:5. Master`s Degree
Language of Instruction: Turkish
Prerequisities and Co-requisities: N/A
Mode of Delivery: Face to face
Name of Coordinator: Instructor MELİKE MEHVEŞ PAMUK
Dersin Öğretim Eleman(lar)ı: Instructor MELİKE MEHVEŞ PAMUK
Instructor ARZU ÖZÇELİK
Dersin Kategorisi: Programme Specific

SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives: The purpose of Crew resource Management (CRM) training is to provide students necessary knowledge, skills and attitude to promote safety and in parallel, enhance the efficiency of flight safety by making optimum use of human resources, minimize human errors, reducing aircraft accidents and incidents.
Course Content: By using "SHELL" which is the conceptual model of human factors in aviation, awarenes is created in students about their places as individuals within the system, they will be able use their skills in their relations with aviation, company procedures, machine, environment and other human beings, to perform their duties in the best way possible in terms of flight safety. These skills include leadership, managing people, crowd control, teamwork, personal interactions, synergy, motivation, understanding of personal differences and how to deal with them, chain of errors, anger management, body language, excessive self-confidence, stress management, physical and mental health and stress limits, professionalism, time management, communication and perception differences, fatigue, workload management, situation assessment, risk management, decision making, vigilance, drowsiness, automation, nutrition, working principles of the mind and the body, eating habits, briefing, de-briefing and feedback.

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
Knowledge (Described as Theoritical and/or Factual Knowledge.)
  1) Capable of doing situation management
  2) Gain the ability of workforce management.
  3) Know Brifing and De brifing subjects
Skills (Describe as Cognitive and/or Practical Skills.)
  1) Have relevant theoretical knowledge about CRM
  2)
    3.1) Know about crowd control
  3) Acquire time-management skills
Competences (Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
  1) They learn to increase flight safety with effective team communication techniques.

Weekly Course Schedule

Week Subject
Materials Sharing *
Related Preparation Further Study
1) Definition, importance, principles and purpose of CRM Lecture notes ,videos
2) Human factors in aviation and accident/incident investigations Lecture notes,video
3) Human performance and limits Lecture notes,video
4) Physiological aspects of human error Lecture notes,video
5) Existing resources of crew and crew resource management Lecture notes,video
6) Objectives of flight phases and behavior patterns Lecture notes,video
7) Definition and affects of fatique and situational awareness Lecture notes,video
8) Mid-term exam
9) Workload management and chain of error Lecture notes,video
10) Team work, people synergy, motivation, personal understanding of personal differences and deal with them, chain of errors, coping with anger, body language, excessive self-confidence, Lecture notes,video
11) Stress management, health and stress including physical and mental limits, professionalism, leadership, managing people, crowd control, Lecture notes,video
12) SOP (Standard Operational Procedures) and vigilance Lecture notes,video
13) Time management, communication, perception differences, fatique, workload management, situation assesment Lecture notes,video
14) Risk management, decision making, vigilance, drowsiness, automation, nutrition, working principles of the mind and the body, eating habits Lecture notes,video
15) Briefing, de-briefing and feedback
16) Final exam
*These fields provides students with course materials for their pre- and further study before and after the course delivered.

Recommended or Required Reading & Other Learning Resources/Tools

Course Notes / Textbooks: Ekip Kaynak Yönetimi Ders Notları
References: Ekip Kaynak Yönetimi Ders Sunumları

SECTION III: RELATIONSHIP BETWEEN COURSE UNIT AND COURSE LEARNING OUTCOMES (CLOs)

(The matrix below shows how the course learning outcomes (CLOs) associates with programme learning outcomes (both KPLOs & SPLOs) and, if exist, the level of quantitative contribution to them.)

Relationship Between CLOs & PLOs

(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
CLOs/PLOs KPLO 1 KPLO 2 KPLO 3 KPLO 4 KPLO 5
1 2 3 4 5 6 7 8 9 10 1 2 3 1 2 3 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
CLO1
CLO1
CLO2
CLO3
CLO3
CLO4
CLO5

Level of Contribution of the Course to PLOs

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Programme Learning Outcomes Contribution Level (from 1 to 5)
1) Explains the basic, theoretical and practical knowledge of International and National Civil Aviation and Cabin Services. 4
2) Interprets the philosophy of Civil Aviation and Cabin Services. 5
3) Explains the basic and theoretical knowledge required by national and international civil aviation. 5
4) Applies the theoretical knowledge learned in business life for a semester. 4
5) Acquires the competencies defined as the institutional outcomes of Beykoz University on the basic level, inline with the expectations of business world and the society 5

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Teaching and Learning Methods defined at the Programme Level
Teaching and Learning Methods Defined for the Course
Lectures
Discussion
Case Study
Problem Solving
Demonstration
Views
Laboratory
Reading
Homework
Project Preparation
Thesis Preparation
Peer Education
Seminar
Technical Visit
Course Conference
Brain Storming
Questions Answers
Individual and Group Work
Role Playing-Animation-Improvisation
Active Participation in Class

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Aassessment and evaluation Methods defined at the Programme Level
Assessment and Evaluation Methods defined for the Course
Midterm
Presentation
Final Exam
Quiz
Report Evaluation
Homework Evaluation
Oral Exam
Thesis Defense
Jury Evaluation
Practice Exam
Evaluation of Implementation Training in the Workplace
Active Participation in Class
Participation in Discussions

Relationship Between CLOs & Teaching-Learning, Assesment-Evaluation Methods of the Course

(The matrix below shows the teaching-learning and assessment-evaluation methods designated for the course unit in relation to the course learning outcomes.)
LEARNING & TEACHING METHODS
COURSE LEARNING OUTCOMES
ASSESMENT & EVALUATION METHODS
CLO1 CLO1 CLO2 CLO3 CLO3 CLO4 CLO5
-Lectures -Midterm
-Discussion -Presentation
-Case Study -Final Exam
-Problem Solving -Quiz
-Demonstration -Report Evaluation
-Views -Homework Evaluation
-Laboratory -Oral Exam
-Reading -Thesis Defense
-Homework -Jury Evaluation
-Project Preparation -Practice Exam
-Thesis Preparation -Evaluation of Implementation Training in the Workplace
-Peer Education -Active Participation in Class
-Seminar - Participation in Discussions
-Technical Visit
-Course Conference
-Brain Storming
-Questions Answers
-Individual and Group Work
-Role Playing-Animation-Improvisation
-Active Participation in Class

Contribution of Assesment & Evalution Activities to Final Grade of the Course

Measurement and Evaluation Methods # of practice per semester Level of Contribution
Quizzes 1 % 10.00
Homework Assignments 1 % 10.00
Midterms 1 % 30.00
Semester Final Exam 1 % 50.00
Total % 100
PERCENTAGE OF SEMESTER WORK % 50
PERCENTAGE OF FINAL WORK % 50
Total % 100

SECTION V: WORKLOAD & ECTS CREDITS ALLOCATED FOR THE COURSE

WORKLOAD OF TEACHING & LEARNING ACTIVITIES
Teaching & Learning Activities # of Activities per semester Total Workload
Course 16 32
Laboratory
Application
Special Course Internship (Work Placement)
Field Work
Study Hours Out of Class
Presentations / Seminar
Project
Homework Assignments
Total Workload of Teaching & Learning Activities - 32
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES
Assesment & Evaluation Activities # of Activities per semester Total Workload
Quizzes
Midterms
Semester Final Exam
Total Workload of Assesment & Evaluation Activities - 0
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities) 32
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h) 3