| Course Objectives: |
This course is designed to understand management quality and quality management systems, and to analyze how we can make quality sustainable in the context of strategic management and leadership. Within the framework of KalDer's work in the field of quality and excellence, topics such as international standards (ISO 9001, EFQM Model, etc.), process management, continuous improvement, risk management and sustainability will be discussed. The course aims to contribute to the development of systematic approaches to increasing management quality by providing a balance between theory and practice. |
| Course Content: |
This course focuses on systematic approaches to enhancing management quality and understanding quality management systems. Topics include international quality standards such as ISO 9001 and the EFQM Excellence Model, along with process management, continuous improvement, risk management, and sustainability. Within the context of strategic management and leadership, the course explores the development of a quality culture and integrates insights from KalDer’s work in quality and excellence in Turkey. Theoretical knowledge is reinforced through case studies and practical applications, aiming to equip participants with quality-oriented thinking skills applicable in organizational settings. |
Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
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| Knowledge
(Described as Theoritical and/or Factual Knowledge.)
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1) 1. Understand the concepts of quality management and management quality and explain the role of KalDer in this field.
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2) 7. Acquire basic information about the EFQM Excellence Model and quality awards in Turkey and exemplify good practices in this field.
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| Skills
(Describe as Cognitive and/or Practical Skills.)
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1) 3. Organizational quality can be improved by using strategic management, process management and continuous improvement approaches.
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| Competences
(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
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1) 6. By recognizing the data-based management approach, be able to explain the basic components of performance measurement systems and decision-making processes.
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2) 5. Evaluate risk management, business continuity and sustainability approaches from a management quality perspective.
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3) 2. By understanding management system standards, models and frameworks (ISO 9001, EFQM etc.), one can recognize effective tools in improving management quality.
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4) 4. Analyze the impact of leadership, corporate culture and employee participation on management quality.
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| Week |
Subject |
Materials Sharing * |
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Related Preparation |
Further Study |
| 1) |
Introduction and general information about the scope of the course, understanding of the conceptual framework of KalDer and Management Quality |
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| 2) |
Introduction and Basic Concepts
• History and evolution of the concept of quality
• Importance of management quality in business
• KalDer and its field of study |
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| 3) |
Management System Standards and Harmonized Structure
• Management system-model-framework basic concepts
• Quality management system basic principles
• Integrated Management Systems Approach |
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| 4) |
Process Management and Continuous Improvement
• Process management and quality improvement cycles
• ISO 9001, Kaizen, PDCA approach
• The role of processes on quality |
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| 5) |
Corporate Culture and Values
• The role of corporate culture in quality management
• Creating a quality-focused corporate culture
• Examples of successful practices |
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| 6) |
Leadership and Management Quality
• Impact of leadership on quality
• Leadership styles and quality-oriented management
• Leadership criteria in the EFQM Model |
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| 7) |
Management Quality and Strategic Management
• Relationship between strategic management and quality
• Strategic planning and management quality
• Case studies |
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| 8) |
Risk Management and Resilience
• Risk management and quality approach in crisis processes
• Business continuity and resilience strategies
• Risk-based thinking in quality management |
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| 9) |
Employee Participation and Talent Management
• The impact of employee motivation and participation on quality
• Training and development strategies
• Employee dimension in the EFQM Model |
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| 10) |
Sustainability and Corporate Social Responsibility (CSR)
• Sustainable business models and quality management
• Environmental, social and governance (ESG) factors
• EFQM Model and sustainability link
• KalDer Awards |
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| 11) |
Data Management and Decision Making
• Data-based management approach
• Performance indicators and measurement systems
• Use of big data and analytics in management quality
• Problem solving and decision making techniques |
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| 12) |
Success Stories in Management Quality
• Award-winning company examples from Türkiye and around the world
• Best practices and lessons learned |
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Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
| 1) |
Explains the fundamental and theoretical knowledge required for business management. |
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| 2) |
Approaches problems encountered in the field of business administration with an analytical mindset and produces solutions. |
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| 3) |
Develops problem-solving and decision-making abilities through individual and team work. |
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| 4) |
Has the ability to manage employees and processes in a dynamic business environment. |
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| 5) |
Evaluates existing norms and standards in tasks undertaken with a critical perspective, and develops innovative and entrepreneurial ideas. |
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| 6) |
Enhances professional-level competencies beyond undergraduate qualifications in accordance with the expectations of the business world and society, as well as the institutional outcomes defined by our university, and applies them in professional or academic life. |
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| 7) |
Possesses cultural awareness and conveys it to groups both within and outside the field. |
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