| Course Objectives: |
This course is designed to understand management quality and quality management systems, and to analyze how we can make quality sustainable in the context of strategic management and leadership. Within the framework of KalDer's work in the field of quality and excellence, topics such as international standards (ISO 9001, EFQM Model, etc.), process management, continuous improvement, risk management and sustainability will be discussed. The course aims to contribute to the development of systematic approaches to increasing management quality by providing a balance between theory and practice. |
| Course Content: |
This course focuses on systematic approaches to enhancing management quality and understanding quality management systems. Topics include international quality standards such as ISO 9001 and the EFQM Excellence Model, along with process management, continuous improvement, risk management, and sustainability. Within the context of strategic management and leadership, the course explores the development of a quality culture and integrates insights from KalDer’s work in quality and excellence in Turkey. Theoretical knowledge is reinforced through case studies and practical applications, aiming to equip participants with quality-oriented thinking skills applicable in organizational settings. |
Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
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| Knowledge
(Described as Theoritical and/or Factual Knowledge.)
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1) 1. Understand the concepts of quality management and management quality and explain the role of KalDer in this field.
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2) 7. Acquire basic information about the EFQM Excellence Model and quality awards in Turkey and exemplify good practices in this field.
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| Skills
(Describe as Cognitive and/or Practical Skills.)
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1) 3. Organizational quality can be improved by using strategic management, process management and continuous improvement approaches.
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| Competences
(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
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1) 6. By recognizing the data-based management approach, be able to explain the basic components of performance measurement systems and decision-making processes.
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2) 5. Evaluate risk management, business continuity and sustainability approaches from a management quality perspective.
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3) 2. By understanding management system standards, models and frameworks (ISO 9001, EFQM etc.), one can recognize effective tools in improving management quality.
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4) 4. Analyze the impact of leadership, corporate culture and employee participation on management quality.
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| Week |
Subject |
Materials Sharing * |
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Related Preparation |
Further Study |
| 1) |
Introduction and general information about the scope of the course, understanding of the conceptual framework of KalDer and Management Quality |
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| 2) |
Introduction and Basic Concepts
• History and evolution of the concept of quality
• Importance of management quality in business
• KalDer and its field of study |
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| 3) |
Management System Standards and Harmonized Structure
• Management system-model-framework basic concepts
• Quality management system basic principles
• Integrated Management Systems Approach |
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| 4) |
Process Management and Continuous Improvement
• Process management and quality improvement cycles
• ISO 9001, Kaizen, PDCA approach
• The role of processes on quality |
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| 5) |
Corporate Culture and Values
• The role of corporate culture in quality management
• Creating a quality-focused corporate culture
• Examples of successful practices |
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| 6) |
Leadership and Management Quality
• Impact of leadership on quality
• Leadership styles and quality-oriented management
• Leadership criteria in the EFQM Model |
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| 7) |
Management Quality and Strategic Management
• Relationship between strategic management and quality
• Strategic planning and management quality
• Case studies |
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| 8) |
Risk Management and Resilience
• Risk management and quality approach in crisis processes
• Business continuity and resilience strategies
• Risk-based thinking in quality management |
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| 9) |
Employee Participation and Talent Management
• The impact of employee motivation and participation on quality
• Training and development strategies
• Employee dimension in the EFQM Model |
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| 10) |
Sustainability and Corporate Social Responsibility (CSR)
• Sustainable business models and quality management
• Environmental, social and governance (ESG) factors
• EFQM Model and sustainability link
• KalDer Awards |
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| 11) |
Data Management and Decision Making
• Data-based management approach
• Performance indicators and measurement systems
• Use of big data and analytics in management quality
• Problem solving and decision making techniques |
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| 12) |
Success Stories in Management Quality
• Award-winning company examples from Türkiye and around the world
• Best practices and lessons learned |
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Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
| 1) |
Develops analyzing problems, solving them and managing the conflicts competence in the expert level. |
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He/she gains the ability to produce innovative projects related to the field. |
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| 1) |
Be able to collect, interpret and analyze the data obtained from research in the field of communication. |
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| 1) |
He/she can interpret an artwork aesthetically. |
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To be able to inform the persons and institutions in the field of communication, and to express their opinions and solutions by supporting them with qualitative and quantitative data. |
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Will be able to examine the concepts and theories in semiotics and communication with scientific methods. |
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| 2) |
To be able to express himself / herself clearly, clearly and effectively
conduct scientific research in the field and act ethically in the interpretation and dissemination of the results of this research. |
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| 2) |
Students will be able to inform the individuals and institutions in the field of communication and convey their opinions and solutions by supporting them in written and oral form with qualitative and quantitative data. |
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The students can perform the production of visual and / or auditory arts which he / she is interested in effectively using euphorology. |
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| 2) |
Participates as a team member in the environments that require the solving of the conflicts and acts as a leader when necessary. |
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| 2) |
He/she can interpret a work in a critical context aesthetically |
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| 2) |
Finds solutions to problems by using theoretical and practical information |
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| 3) |
He / she can design a communication design project, conduct research related to his / her subject and make a report and present his / her work. |
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| 3) |
He/She has aesthetic knowledge and sense. |
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| 3) |
Evaluates the norms and standards present in the works in which s/he takes responsibility in a critical point of view, develops innovative and entrepreneurial ideas. |
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| 3) |
He/she improvements an aesthetic perspective in the light of received theoretical knowledge. |
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| 4) |
Use the theoretical knowledge in scientific research and decision making with efficiency and report the results with an analytical approach. |
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| 4) |
Aware of the advanced technology and digital transformation possibilities in his/her works. |
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| 5) |
By supporting the learnt courses with quantitative and qualitative data; and by using verbal and visual communication means, s/he transfers them to the groups within and outside his/her field in a systematical and effective way. |
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| 5) |
In addition to the bachelor level competencies already acquired, s/he acquires the competencies that develop by the expectations of business world and the society defined as the institutional outcomes of our university on the professional level in business and/or academic life. |
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| 6) |
Has cultural awareness and s/he transfers this to the groups within and outside his/her field. |
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