Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
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| Knowledge
(Described as Theoritical and/or Factual Knowledge.)
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1) Passenger Services can terminate the transactions made by the pre-flight passenger services at the airport, and close the flight to check-in.
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| Skills
(Describe as Cognitive and/or Practical Skills.)
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1) They applies the information gained on passenger services and operations in the airways.
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| Competences
(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
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1) Use the code is commonly used in passenger service.
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2) Passenger services performed before flight operations at the airport, check your passport and tickets, check-in process to learn.
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3) Pre-flight passenger services at the airport may terminate the operations performed by the flight check-in to make the closing process.
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| Week |
Subject |
Materials Sharing * |
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Related Preparation |
Further Study |
| 1) |
Codes commonly used in passenger service, usage, examples and applications, |
Lecture notes, documents IATA, airlines course notes
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| 2) |
In Passenger Services, Passport and Visa control processes, concepts and definitions, examples and applications, |
Lecture notes, documents IATA, airlines course notes,
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| 3) |
Airline Passenger Services, the check-in process, concepts and definitions, |
Lecture notes, documents IATA, airlines course notes,
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| 4) |
Airline Passenger Services, the check-in process, types, applications, and flight check-in operations to the Closing, the application |
ecture notes, documents IATA, airlines course notes,
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| 5) |
In Airline Passenger Services, Baggage Operations, concepts and definitions, applications, |
Lecture notes, documents IATA, airlines course notes,
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| 6) |
Luggage of Passenger Service Operations, weight and Track System, other cargo operations, |
Lecture notes, documents IATA, airlines course notes,
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| 7) |
Flight disruptions Manifesto (FIM) concepts and definitions, airline applications, preparation, |
Lecture notes, documents IATA, airlines course notes,
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| 8) |
midterm exam |
Lecture notes, documents IATA, airlines course notes,
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| 9) |
check-in materials and process |
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| 10) |
Check-in process that occurs in flight operations Coupon Troubleshooting and Evaluation, |
Lecture notes, documents IATA, airlines course notes,
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| 11) |
Arrival in passenger service operations (arrival), luggage delivery operations, lost property unit, Transfer and Transit Passenger Processing operations, |
Lecture notes, documents IATA, airlines course notes,
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| 12) |
Passenger Services and Special categories of passengers to check-in services provided under |
Lecture notes, documents IATA, airlines course notes
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| 13) |
Special categories of passengers, Private Passenger Programs (Miles & Smiles) types and applications, |
Lecture notes, documents IATA, airlines course notes,
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| 14) |
Special categories of passengers, Corporate Incentive Program for Companies |
Lecture notes, documents IATA, airlines course notes,
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Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
| 1) |
Ability to work in a planned and disciplined manner, time management, problem solving and proactive thinking and acting skills and may have the skills of team work , empathy and listening. |
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| 1) |
Implementation of necessary safety and security measures and provision of passenger comfort in passenger transport aircraft. Maybe able to explain both basic, theorical and practical knowledge about national and international civil aviation. |
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| 2) |
May be able to acquire the ability to use theoretical and practical knowledge in the fields of Civil Aviation, Transportation Management, Cabin Services and other social sciences. May be able to responsibilitiy in a team and have the ability to take part in team work . |
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| 3) |
May be able to have general information about airport ground handling operations.May be to do both check - in and bording . |
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| 4) |
May be able to communicate effectively with experts and non-experts within the aviation industry. M ay be to apply the knowledge learned in businnes life for a semester , May be to follow literature and progresses about Air Transport closely . |
4 |
| 5) |
May be able to acquire the competencies defined as the institutional outcomes of Beykoz University on the basic level, inline with the expectations of business world and the society. May be to show entrepeneurial about passenger services in terminal buildings. |
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| 6) |
May be able to determine vocational and personal learning requirements and to have sustainable development by using life long learning possibilities. An may be able to understand passenger service processes from beginning to end and implement them at the airport and on board . |
4 |
| 7) |
May be able to have the ability of applying the theorical knowledge about customer relations and communication. |
4 |
| 8) |
May be able to lead people under his/her responsiblity for determining and providing their personal learning reqirements and for their career development. |
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| 9) |
May be able to explain projects, opinions and solution offers of the problems that are performed about the Aviation to the experts and nonexperts by using written, verbal and visual communication instruments. |
4 |
| 10) |
May be able to follow information on the area and communicate with the colleagues by using a foreign language (English) minimum on A2 level of European Language Portfolio. |
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| 11) |
May be able to use mother language on the C1 level of European Language Portfolio. |
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| 12) |
May be able to participate and support projects and activities for the social enviroment with the social responsibility awareness. |
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| 13) |
May be able to apply occupational health and safety, environmental protection, quality and continous improvement processes that are considered necessary for Civil Aviation Cabin Crew Service. |
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| 14) |
May be able to have enough awareness on the subjects of universalism of social rights, social justice, and cultural values, and to respect the cultural differences. |
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| 15) |
May have the knowledge about national and international civil aviation authorities. |
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ECTS Information Package / Course Catalogue
